Card Fraud Protection
If you have a credit or debit card with Honor, you are automatically enrolled in our free card protection program, and we work hard to catch fraud before it happens. On this page you will find other options to protect yourself from fraud, from text and call alerts, to card control options, and more!
Preventing Fraud Is Our Priority
Text &
Call Alerts
Mastercard
Protection
Card
Support
Text & Call Alerts
To help protect your money, when fraudulent activity is suspected on an account, no matter if it’s your credit card or debit card, your transaction may be declined (although some lower risk transactions might go through).
How We'll Reach Out
- Text Message - You’ll receive free text alerts 24/7 anytime possible fraud is identified. If you recognize the transaction and authorize it reply “YES”, otherwise reply “NO.”*
- Voice Message - When your primary contact number is a landline, you’ll receive voice call alerts between 9 AM and 9 PM in your time zone. You’ll be prompted to answer questions during the call to confirm the transaction or you will be transferred to a representative if the transaction was not recognized.
- Email - If we cannot reach you after several attempts, an email will be sent to the address on file explaining why your card was blocked.
* SMS/Text is free to members with mobile service through Verizon, AT&T, or Sprint. Other usage costs may apply based on your mobile carrier.
MasterCard Protection
Honor Credit Union and MasterCard are committed to identity protection and fraud detection to keep your personal information safe. Honor MasterCard holders can sign up for free services such as theft alerts, emergency card replacement, and resolving issues associated with identity theft and fraud.
CardHub Card Management
With the CardHub feature in the Honor mobile app, you are in control of your cards and the activity on your cards. From the ability to turn your cards on and off, receiving real-time transaction alerts, to redeeming credit card reward points and viewing spending insights, CardHub is a feature worth using!
CardHub Features
Real-Time Alerts
Receive real-time mobile app alerts or email notifications every time your card is used.
Reset Your Pin
Within CardHub, you can easily reset your pin to keep your account safe and secure.
Turn Your Card(s) On/Off
You’re in control! Quickly and easily immediately turn your card(s) on/off with just the swipe of your finger.
Manage Travel Plans
If you’re travelling out of state or internationally, notify us within CardHub to make sure your card(s) are not restricted during your trip.
Redeem Reward Points
Members with reward-eligible credit cards can redeem reward points without the need to enter separate username/password.
View Spending Insights
Develop healthier spending habits or simply keep track of card usage by quickly seeing how, when and where you spend.
How To Enable Card Control
Enrollment is easy and will only take a few minutes, which can be completed within the mobile app or even within online banking:
- Mobile App - CardHub, also known as "Manage My Cards," can be found under the "More" menu or the sub-menu of any active checking account or credit card.
- Online Banking - CardHub, also known as "Manage My Cards," can be found under the "Member Services" menu at the top of your screen.
Card Support
Important Numbers
CU*Talk
- Voice Banking: 866.267.4348
MasterCard Debit & Credit Cards
- Card Activation: 833.681.3386
- Lost or stolen card: 833.933.1681
Out of the Country Emergency Numbers*
- Lost or stolen card: 833.933.1681
* Collect calls are accepted
Travel Information
- If you’re planning an international trip, keep us informed by stopping by a member center or giving our Virtual Member Center a call at 800.442.2800 to let us know to expect transactions from your desired destination.
- Beware of blocked and sanctioned countries. For a current list of these countries check out the Office of Foreign Asset Control (OFAC) of the US Department of Treasury’s list. If the country you are visiting is on this list, ALL card activity will be blocked per the requirement from OFAC. On occasion, Honor Credit Union may block countries in addition to those listed on the OFAC list, but should there be additional countries, they would be listed here.
Fraud Protection
- If you suspect fraud you can turn your card off instantly from within the Honor mobile app.
- Honor debit and credit card holders are automatically enrolled in our free card protection program. Cardholders can sign up for additional free MasterCard fraud services.
- If we suspect fraudulent activity, the transaction will likely be declined and your account will be blocked to prevent further harmful activity. We will attempt to notify you as quickly as 30 seconds after a suspicious transaction takes place.
Fraud Protection Tips
Best Practices To Protect Yourself From Fraud
Learn what information you shouldn’t give out, how to set up card fraud alerts, how to avoid suspicious links and files, and more
How to Protect From Phishing & Scam Attacks
Phishing is a type of social engineering attack often used to obtain sensitive information or data, such as usernames, passwords, and credit card details.
Easily Manage Your Cards From The Honor App
Turn your cards on and off, and set alerts for transactions with the CardHub feature in the Honor app.
